What is Recoverhelp@protonmail.ch Ransomware?
recoverhelp@protonmail.ch ransomware is another release of the Fantom encryption malware that was developed to unnoticeably crawl into systems and encipher files using an AES code. To masquerade the encryption process, recoverhelp@protonmail.ch ransomware shows a bogus Windows Update screen. The encrypted files get a series of random letters and the .locked4 extension, so that they could be easily recognized. With the end of the process the ransomware displays the explanatory note, in which the cybercriminals present their demands. By the moment of writing the article, the ransom accounted to 1.0376 Bitcoin. As the message states, the decryption key will be presented only after a victim transfers this amount of money, and without it the restoration of files is impossible. Still, we offer this guide to remove Recoverhelp@protonmail.ch ransomware and decrypt .locked4 files without paying to some schemers.
How Recoverhelp@protonmail.ch Ransomware got installed on your computer
Malware developers often spread their creations through different free download sources, like freeware storages, or p2p networks. Also are known the techniques of distributing the ransomware through fake software updates, pop-ups, and spam email attachments. For this reason you shouldn’t download any software from suspicious sources or launch files received from an unknown email addresses.
Symptoms of Recoverhelp@protonmail.ch Ransomware infection
It’s difficult not to notice ransomware, since it often has one of the processes responsible for displaying a notification message. This window blocks the screen leaving the user minimum alternatives. Besides, some files will be inaccessible, as in many cases ransomware encrypts them to exasperate the scaring effect.
What to do if your PC is infected with Recoverhelp@protonmail.ch Ransomware
As soon as you notice the presence of the ransomware on your system, you should turn your computer off. If it is possible try to create a backup or image of your hard drive info. This may let you to reserve the state of your drives in case a decryption method would be created afterwards.
How to remove Recoverhelp@protonmail.ch Ransomware?
To make sure that the adware won’t reappear, you need to delete Recoverhelp@protonmail.ch Ransomware completely. For this you need to remove the files and registry entries of the ransomware. We should warn you that performing some of the steps may require above-average skills, so if you don’t feel experienced enough, you may apply to automatic removal tool.
Performing an antimalware scan with Norton would automatically search out and delete all elements related to Recoverhelp@protonmail.ch Ransomware. It is not only the easiest way to eliminate Recoverhelp@protonmail.ch Ransomware, but also the safest and the most assuring one.
Steps of Recoverhelp@protonmail.ch Ransomware manual removal
Restart Windows in Safe Mode
For Windows XP:
- Restart the system
- While computer is rebooting press F8 several times
- In the appeared list of options choose Safe Mode
For Windows 7 and Vista:
- Restart the system
- While computer is rebooting press F8 several times
- In the appeared list of options choose Safe Mode
For Windows 8 and 8.1:
- Restart the system
- While computer is rebooting press F8 several times
- In the appeared list of options choose Safe Mode
For Windows 10:
- In the Start menu click on the power button
- Hold Shift and choose Restart
- Choose Troubleshoot
- In the Advanced Options choose Startup Settings
- Click Restart
- Select Enter Safe Mode
How to decrypt and restore .locked4 files
Use the decrypting tool
Unfortunately, currently a tool able to decrypt crypted_file files is not released yet. You may try applying to the methods described below, however, they might not work with the latest versions of Recoverhelp@protonmail.ch Ransomware.
Restore .locked4 files with an automatic tool
For those types of ransomware viruses that rather remove files than encrypt them we would suggest using Recuva program.
- Download Recuva tool and launch it
- Within the on-screen wizard choose the type of the files you want to recover
- Choose the location of the files
- Wait until the application finishes scanning
- Select the required files and click the Recover button
Nevertheless there are no other tools able to restore and decrypt .locked4 files, you may try applying to the manual methods described below, however, they might not work with the latest versions of Recoverhelp@protonmail.ch Ransomware.
Restore the system
- Initiate the search for system restore
- Click on the result
- Choose the date before the infection appearance
- Follow the on-screen instructions
Roll the files back to the previous version
- Right-click the file and choose Properties
- Open the Previous Version tab
- Select the latest version and click Copy
- Click Restore
If the above-mentioned methods didn’t help in eliminating the threat, then it’s better to rely on an automatic way of deleting Recoverhelp@protonmail.ch Ransomware.
We also recommend to download and use Norton to scan the system after Recoverhelp@protonmail.ch Ransomware removal to make sure that it is completely gone. The antimalware application will detect any vicious components left among system files and registry entries that can recover Recoverhelp@protonmail.ch Ransomware.
